Policies

Returns and Refunds Policy

We do not provide refunds on any orders. Due to the nature of our handcrafted products, we cannot accept any returns or exchanges on any product or service after payment or delivery, so please choose your products and services carefully. This applies whether you have changed your mind for any reason; your items cannot be returned to Moonlight Potions and Charms (MPC). Since there is no way of verifying what has happened to our products once they have left our possession, all products from MPC cannot be exchanged, returned, refunded, or revised in any way.

This does not apply to items shipped in error. Please notify us within 24 business hours upon receipt. You may ship it back to us for a full exchange, providing it is returned to us unaltered. If it appears altered upon arrival, we will notify you of the reason it cannot be exchanged by email and the item will not be returned or exchanged. By purchasing MPC services and/or products you agree to and accept these terms.

If the item is unaltered, we will ship your correct product out immediately at our expense. Again, customers have 24 business hours to notify us of the error. If we do not receive notification of the shipping error within this time frame we will not honor the exchange. To notify us of the error, you must email us with your product information and delivery date and we will priority ship your correct product out immediately at our expense.

We take extraordinary care in packing each order with plenty of secure shipping supplies (bubble wrap, heavy shipping boxes, peanuts, etc., and we have never received a complaint of any item arriving broken. In the event this has occurred, it has been the sole responsibility of the USPS for careless handling of your package; therefore, should anything break during shipping, you MUST FILE A CLAIM with the USPS. This means, you will have to take your package to your local post office for them to examine the damage they caused. We are NOT RESPONSIBLE for any damage caused by the USPS and highly recommend you opt to pay the additional amount for insurance. This holds true for packages lost in transit. We ship to the address listed by the customer on their order. Once the package leaves our hands and after inspection by the USPS for secure shipping guidelines, it is no longer under our control and you must deal with the USPS. We are also not responsible for orders lost in the mail. Orders are only insured if delivered via Priority Mail service.

If the order is returned due to insufficient address, we will contact the customer by email. If you have not responded within 24 hours, we will contact the customer once again. If the customer still has not responded, we will refund the order minus the shipping cost, as it is not our fault or the shipper’s fault that the order was returned. 

 

Terms of Service

Information on Moonlight Potions & Charms website is provided for instructional purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. None of the products sold on this website are recommended for internal consumption. All cultural and faith-based products are sold for their ethnographic and folkloric value only.

Information and statements regarding folkloric use of herbs, plants and roots have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Many of the items on this website are custom made to order by one person.  We do not carry mass produced items and many items are not on the shelf ready to be shipped. You can expect a delivery time of two weeks to two months or more, depending on the type and number of products ordered. Most of the time, orders are filled within two weeks. If you have any concerns about the turnaround time of an order placed, please us before purchasing, and we can give you a good idea of when your order will be shipped.

Please note that if you should decide to dispute your purchase with Paypal without contacting us first, we will respond but your items will not be shipped until you close the dispute. We do not get paid as long as there is a dispute open, and we will not ship any item unless and until it is paid for. Thank you for your understanding.

Shipping Policy

Please note that most orders are filled within two weeks to two months or more depending on the product(s) ordered. Custom orders can take up to one to two months or longer, depending on the size and nature of the order. International orders and orders shipped to military bases often take longer. If you need your order sooner than that and it is not a custom order, or it is a custom order that does not require an extensive amount of time to create, you can pay a rush fee of $25.00 per item and your order will be shipped within two weeks. This is because everything is created by hand to order and there is no way to guarantee your items will ship faster, though they often do. Usually, shipping is within  24 hours of when the order is placed. Thank you for your understanding.